Refund policy
Our products are freshly prepared, perishable food items, many of which are made specifically for your order. For this reason, they cannot normally be returned or refunded simply because you have changed your mind.
Nothing in this policy affects your statutory consumer rights.
Changing or cancelling an order
Please contact us as soon as possible if you need to amend or cancel an order.
Email: catering@bradleysofmaghera.com
Phone: 02879644545
Please include your name, order number, collection or delivery date and details of the change you would like to make.
We will do our best to accommodate changes, but this may not be possible once ingredients have been ordered, preparation has started or the order is close to its scheduled delivery or collection time.
Where an order is cancelled, the refund available will depend on the timing of the cancellation and any reasonable costs we have already incurred in preparing or purchasing items specifically for the order. We will explain any amount that cannot be refunded.
Problems with your order
Please check your order as soon as it is delivered or collected.
Contact us as soon as possible if:
- an item is missing;
- you receive an incorrect item;
- the food is damaged, spoiled or otherwise unsuitable;
- the order does not match the description provided; or
- there is another problem with the quality of the order.
Where possible, please provide your order number, a description of the problem and photographs of the affected items. This will help us investigate and resolve the issue quickly.
If you believe any food may be unsafe, please do not consume it and contact us immediately.
Depending on the circumstances, we may offer a replacement, partial refund, full refund or another appropriate resolution.
Delivery problems
Please provide a complete and accurate delivery address, postcode and contact telephone number when ordering.
If we are unable to deliver because the address or contact information supplied is incorrect, nobody is available to accept the delivery, or we cannot safely access the property, a refund may not be available.
If an order is significantly delayed, cannot be delivered or is cancelled due to circumstances within our control, please contact us and we will provide an appropriate resolution.
Collection orders
Customers are responsible for collecting their order from the stated location during their selected collection time.
If you expect to be late, please contact us as soon as possible. Because the food is freshly prepared and perishable, we cannot guarantee its quality after the agreed collection period and may be unable to offer a refund for an order that is not collected.
Refunds
Where a refund is approved, it will normally be issued to the original payment method.
We will process approved refunds without undue delay and no later than 14 days after confirming that a refund is due. Your bank or payment provider may take additional time to show the refund in your account.
Contact us
For questions about cancellations, problems with an order or refunds, contact:
Bradley’s Catering
Email: catering@bradleysofmaghera.com